Terms and Conditions

1 Definitions

• "Company," "we," "us," or "our" refers to Umrah Partner
• "Customer," "you," or "your" refers to the person using our services
• "Services" refers to all travel, accommodation, transportation, and related services we provide
• "Package" refers to bundled services including flights, accommodation, transportation, and guides
• "Booking" refers to your confirmed reservation for our services
• "Force Majeure" refers to unforeseeable circumstances beyond our control

2 Booking and Payment Terms

Booking Process

• All bookings must be made through authorized channels
• Bookings are confirmed only upon receipt of required deposit
• Full payment is required before travel departure
• We reserve the right to cancel unconfirmed bookings

Payment Terms

• Deposit: 50% of total package cost required at booking
• Balance: Due 45 days before departure
• Late payment may result in booking cancellation
• Additional charges for services not included in package
• All payments are non-refundable except as specified in cancellation policy

3 Cancellation and Refund Policy

Customer Cancellation

• 90+ days before departure: 25% cancellation fee
• 60-89 days before departure: 50% cancellation fee
• 30-59 days before departure: 75% cancellation fee
• Less than 30 days: 100% cancellation fee (no refund)
• Visa rejection refund available with proper documentation

Company Cancellation

• Full refund if we cancel due to insufficient numbers
• Alternative arrangements offered when possible
• Force majeure events may result in modified terms

4 Travel Documents and Visa Requirements

Customer Responsibilities

• Valid passport with minimum 6 months validity
• Providing accurate information for visa applications
• Obtaining required vaccinations and health certificates
• Ensuring all documents are authentic and current

Visa Services

• We assist with visa applications but do not guarantee approval
• Visa fees are non-refundable regardless of outcome
• Processing times vary and are subject to embassy schedules
• Additional documents may be requested by authorities

5 Health and Safety Requirements

Medical Fitness

• Customers must be medically fit to travel
• Pre-existing medical conditions must be declared
• Required vaccinations must be completed before travel
• Travel insurance is strongly recommended

Safety Guidelines

• Follow all local laws and customs
• Adhere to group guidelines and schedules
• Report any incidents to tour guides immediately
• Maintain personal safety and security at all times

6 Service Standards and Limitations

Accommodation

• Hotel ratings are based on local standards
• Room sharing is standard unless single supplement paid
• Room preferences accommodated subject to availability
• Changes may occur due to overbooking or maintenance

Transportation

• Flight schedules subject to airline changes
• Ground transportation provided as specified in package
• Delays due to traffic, weather, or mechanical issues possible
• Seat assignments on flights not guaranteed

Religious Services

• Guidance provided for religious rituals and practices
• Group prayers and activities organized where possible
• Individual religious needs accommodated when feasible
• Respect for all religious practices and beliefs maintained

7 Liability and Insurance

Company Liability

• Liability limited to the value of services purchased
• Not liable for acts of third-party service providers
• Not responsible for personal property loss or damage
• Force majeure events exclude liability

Customer Responsibilities

• Obtain comprehensive travel insurance
• Responsible for personal belongings and documents
• Liable for damages caused to property or other guests
• Must comply with all local laws and regulations

8 Complaints and Dispute Resolution

Complaint Process

• Report issues immediately to tour guide or representative
• Submit written complaints within 30 days of return
• Provide detailed documentation and evidence
• Allow reasonable time for investigation and response

Resolution

• Good faith efforts made to resolve all complaints
• Compensation considered based on merit of case
• Mediation preferred over legal proceedings
• Local jurisdiction laws apply to disputes

9 Privacy and Data Protection

Your personal information is collected and used in accordance with our Privacy Policy. We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.

• Personal data used only for service delivery and communication
• Information shared with third parties only as necessary for services
• Data security measures implemented to protect your information
• You have rights regarding your personal data as outlined in our Privacy Policy

For detailed information about how we handle your data, please review our Privacy Policy.

10 Force Majeure

Covered Events

• Natural disasters (earthquakes, floods, storms)
• Government actions (visa restrictions, border closures)
• Political instability or civil unrest
• Pandemic or health emergencies
• Airline strikes or transportation disruptions
• Terrorism or security threats

Company Response

• Reasonable efforts made to minimize impact
• Alternative arrangements offered when possible
• Costs shared fairly between company and customers
• No liability for costs beyond our control

11 Governing Law and Jurisdiction

• These Terms are governed by the laws of Pakistan
• Disputes subject to jurisdiction of Pakistani courts
• International conventions may apply to travel services
• Local laws of destination countries also applicable

12 Changes to Terms and Conditions

• We reserve the right to modify these Terms at any time
• Changes posted on our website with effective date
• Continued use of services constitutes acceptance of changes
• Significant changes communicated via email when possible