Introduction
At Umrah Partner, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for Umrah and pilgrimage arrangements.
Information We Collect
Personal Information
We may collect the following personal information:
- Full name and contact details (phone, email, address)
- Passport information and travel documents
- Date of birth and nationality
- Emergency contact information
- Payment and billing information
- Dietary requirements and health information relevant to travel
- Religious preferences for accommodation and services
Automatically Collected Information
- IP address and browser information
- Device information and operating system
- Website usage patterns and preferences
- Cookies and tracking technologies data
- Location information (with your consent)
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Processing and managing your Umrah bookings
- Arranging flights, accommodation, and transportation
- Facilitating visa applications and documentation
- Providing customer support and assistance during travel
- Customizing services based on your preferences
Communication
- Sending booking confirmations and travel updates
- Providing important travel advisories and information
- Marketing communications about our services (with consent)
- Responding to inquiries and customer service requests
Legal and Security
- Complying with legal obligations and regulations
- Preventing fraud and ensuring transaction security
- Protecting our rights and interests
- Maintaining records for business and legal purposes
Information Sharing and Disclosure
We may share your information with:
Service Partners
- Airlines, hotels, and transportation providers
- Travel insurance companies
- Tour guides and local service providers in Saudi Arabia
- Payment processing companies
Government Authorities
- Saudi Arabian authorities for visa processing
- Immigration and customs officials
- Security agencies when required by law
- Other government bodies as legally mandated
We never sell your personal information to third parties for marketing purposes.
Data Security
We implement comprehensive security measures to protect your information:
- SSL encryption for all data transmissions
- Secure payment processing systems
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Staff training on data protection and privacy
- Physical security measures for our facilities
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request limitation of processing your information
- Portability: Request transfer of your information to another service provider
- Objection: Object to processing for marketing purposes
- Withdraw Consent: Withdraw consent for data processing where applicable
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences and settings
- Analyze website usage and performance
- Provide targeted advertising (with consent)
- Ensure website security and functionality
You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required
Generally, we retain booking information for up to 7 years after completion of services for legal and business purposes.
International Data Transfers
As we provide international travel services, your information may be transferred to and processed in countries other than your residence, including Saudi Arabia for Umrah services. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. For minors traveling for Umrah, we collect information through their parents or legal guardians with appropriate consent.
Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication. Continued use of our services after changes indicates acceptance of the updated policy.